We ship all domestic orders via Australia Post, registered Regular Post or Express Post services. These services are fully traceable.
We ship international orders via Australia Post, registered International Post service. This service is not fully traceable. You will receive a notification that your order has been shipped and delivered.
Duties & Taxes
All duties, including customs and import taxes are the responsibility of the customer.
Frequently Asked Questions
I Didn't Receive My Tracking #, Where Do I Get Mine?
Please send us an email with your Name and order number.
How Can I Track My Order?
A tracking number will be provided when your order has been shipped. Please be patient, as tracking information can take a few days to update.
How Much Does It Cost To Ship My Order?
At the checkout, your shipping cost will be calculated.
Do You Ship To My Country?
You can proceed to the checkout and our system will let you know.
When Will My Order Arrive?
Your order is packed and shipped within 24 hours of your purchase.
- Average delivery time for domestic orders is 3-7 business days.
- Average delivery time for international orders is 10-20 business days, but could take up to six weeks.
- International shipping depends completely on the customs of the country we are shipping to.
you by me. does not accept any responsibility for delays caused by Australia Post. We will not replace items lost or damaged in transit.
What Payment Methods Do You Accept?
All orders are charged in AUD. We accept Visa and MasterCard. You have the option to pay with Paypal.
My Item Is Lost In The Mail, What Do I Do?
We are not responsible for items that are lost or damaged during shipping. You are also responsible for your order if you enter the wrong shipping address. Please email us immediately if you enter information incorrectly, we will update your order if it has not been shipped yet.
For more information about shipping please contact us via email.